If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date of order, unopened (with any seals and shrink-wrap intact) and we will issue a refund for 75% of the purchase price paid for the item excluding shipping costs.
Due to the nature of cosmetics products and in the interest of hygiene we can only accept the return of opened items if they are found to be faulty by BeautyPro Ltd. We are unable to exchange items that are not damaged, defective, incorrect or found to be opened or used in anyway.
order to return an item please click the link below and complete our
online returns form.
return all products 100% complete including all original boxes with a copy of
your invoice and packing materials.
The customer is responsible for shipping charges to BeautyPro's distribution office for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by BeautyPro to the Customer at BeautyPro's expense, using the same shipping method as used originally by BeautyPro for the initial shipment of product/merchandise.
The Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. The Customer may opt to insure, recorded or register the return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Royal Mail or Courier Company. This is for your protection as well as to ensure quick action on your return.
mark the package clearly on the top left hand corner with the provided Returns Reference issued by BeautyPro.
A Returns Reference will only be issued within 7 working days of purchase. Damaged Deliveries