Due to the nature of cosmetics products and in the interest of hygiene we can only accept the return of opened items if they are found to be faulty by BeautyPro Ltd. We are unable to exchange items that are not damaged, defective, incorrect or found to be opened or used in anyway.

In order to return an item please click the link below and complete our online returns form.
Once we receive your request, if approved, we will provide you with a Returns Number Reference and instructions of how to return the item to us.

Please note, that returns will not be accepted unless this process is followed and a valid Returns Reference is provided.

This will expedite and help ensure the proper action or credit/exchange upon processing.

Please return all products 100% complete including all original boxes with a copy of your invoice and packing materials.
Returns Reference approval is contingent upon, among other things, the product(s) being 100% complete.

The customer is responsible for shipping charges to BeautyPro's distribution office for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by BeautyPro to the Customer at BeautyPro's expense, using the same shipping method as used originally by BeautyPro for the initial shipment of product/merchandise.

The Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. The Customer may opt to insure, recorded or register the return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Royal Mail or Courier Company. This is for your protection as well as to ensure quick action on your return.

Please mark the package clearly on the top left hand corner with the provided Returns Reference issued by BeautyPro.
Replacements/exchanges/returns/credits will not be accepted or processed without a valid Returns Reference.

A Returns Reference will only be issued within 7 working days of purchase.

Please click here to return an item within this returns policy

Damaged Deliveries
If you receive your package damaged or the item with the Tamper Label broken or removed then please refuse the products upon original delivery attempt and ask the delivery person to return the item to sender. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record.

Please save the product, the original box and packaging. Please contact BeautyPro immediately to arrange return of the product for replacement.

Please notify BeautyPro Customer Services of damaged products within 48 hours of receipt.
Timely receipt of this information is necessary for BeautyProto file a damage claim.